Terms & conditions

Last updated: September 2026

1. Who we are

These terms govern your use of the website at yourworldsolutions.com (“the website”) and any services you book through Your World Solutions (“YWS”, “we”, “us”). YWS is a UK property services provider delivering cleaning, maintenance, trades, removals and related services to homes, offices and tenancies. By using our website or booking a service you agree to these terms.

2. Our service

We deliver property services directly with our own in-house team — for cleaning, handyman, plumbing, electrical, gardening, building, removals and related work. You always deal with us. We act as the principal for every customer-facing obligation: quotes, scheduling, payment, quality and complaints.

Every member of our team is vetted and reference-checked before their first job, and re-checked on a rolling basis. We do not engage anonymous third parties or contractors for any work you book with us.

3. Quotes & booking

Quotes are based on the information you provide. If the actual scope of work differs materially once on site (for example, additional rooms or unexpected complications), we’ll agree any price change with you before continuing. A booking is confirmed once you submit the booking form and we acknowledge it (typically within one working hour).

For matrix-priced services (deep cleaning and end of tenancy) the price is calculated from your bedrooms, bathrooms, and appliance-scope selection. The rate card is published on the booking page. Where the combination you select isn’t priced, we mark the booking as “quote only” and get back to you with a price.

4. Pricing & payment

All prices are in pounds sterling and inclusive of VAT where applicable. We charge a deposit at booking to confirm the time slot; the balance is collected when the job is marked complete. Card details are held by our payment processor; we never see or store the long card number.

You can save your card for future bookings. We don’t auto-charge saved cards without an explicit booking or a confirmed completed job.

5. Cancellation & refund

If you need to cancel, please email team@yourworldsolutions.com as soon as possible. Cancellations are handled case by case — we retain the deposit in most cases of cancellation to cover the cost of the slot we’ve already reserved. We’ll always listen to your circumstances and work with you where we can.

No-shows: if we arrive and the property is inaccessible, or the work cannot proceed for reasons outside our control, we reserve the right to retain the deposit. We will always try to find a new date that works for you first.

6. Rescheduling

To reschedule a booking, please email team@yourworldsolutions.com with your booking reference and a couple of preferred new dates. Our team will come back to you to confirm. We don’t take reschedule requests through the booking page — they all go through the team so we can keep the rota accurate.

7. Your obligations

When you book a service you agree to:

• Provide accurate property details (size, address, access information).
• Ensure safe and reasonable access on the day, including any parking permits our team may need.
• Tell us in advance of any hazards (pets, alarms, fragile items).
• Pay on time. Overdue balances accrue interest at 8% above Bank of England base rate.

8. Our obligations

We will:

• Tell you the price in advance of any work starting, and confirm any change before continuing.
• Re-perform any work that doesn’t meet reasonable expectations, free of charge, reported within 48 hours.
• Cover accidental damage caused by our team on site, and put it right ourselves if something goes wrong.
• Hold your data per the privacy policy.

If something we did damages your property, report it within 48 hours of discovery and we’ll handle it directly — you don’t need to chase anyone, and we won’t pass you to an insurer or a third party. You’re covered for the cost of putting it right, and for any reasonable loss that comes with it.

9. Limitation of liability

To the maximum extent permitted by law, our aggregate liability to you for any single booking is capped at the amount you paid for that booking. We’re not liable for indirect or consequential losses (for example lost profits). Nothing in this section excludes liability for fraud, death or personal injury caused by our negligence.

10. Complaints

We aim to acknowledge complaints within one working day and resolve them within five working days. Email team@yourworldsolutions.com or call 0333 091 6089. If we can’t agree, you can use the European Commission’s online dispute resolution platform or contact your local Citizens Advice.

Data protection complaints: if your concern is about how we handle your personal data, you can also complain to the ICO at ico.org.uk. We’d always prefer to hear from you first so we can fix it directly — email team@yourworldsolutions.com with “Data protection” in the subject.

11. Changes to these terms

Material changes will be posted here and emailed to active customers. The “last updated” date at the top of this page shows when they were last reviewed. Continuing to use the service after a change counts as acceptance.

12. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

13. Contact

Your World Solutions, 143 Caravel House, 22 Royal Crest Avenue, London, E16 2TD. team@yourworldsolutions.com, 0333 091 6089.

13a. Force majeure

If an event outside our reasonable control prevents us from delivering your booking — including but not limited to pandemic, extreme weather, civil unrest, fuel shortages, industrial action, government action or loss of internet / payment infrastructure — we will contact you as soon as practicable to reschedule or, where rescheduling is impossible, issue a full refund. We are not liable for losses you incur as a result of the delay (e.g. you arranged time off work). For emergency cover we will use our best efforts to find an alternative date.