The process
How it works, end to end.
No call centre scripts. No 'we'll be in touch'. Here's exactly what happens, who does what, and when.
Four steps
From message to signed off.
- Step 1 of 4·5 minutes
Tell us what you need
What you do
- — Fill in the form on this site, message us on WhatsApp, or call 0333 091 6089
- — Pick the service and a rough time
- — Give us your postcode so we can check coverage
What we do
- — We read every enquiry within 30 minutes during business hours
- — If anything is unclear we ask one focused question rather than fire back a generic response
- Step 2 of 4·Within 1 working hour
Get a transparent quote
What you do
- — Read the quote — we always break it down: labour, materials (if any), and VAT
- — Ask anything. We don't move on until you're sure
What we do
- — Match you with the right member of our in-house team — closest to you, best-rated for that work
- — Confirm the date and a 2-hour arrival window (not 'sometime between 9 and 5')
- Step 3 of 4·2 minutes
Deposit to confirm
What you do
- — Pay the deposit online — card details stay with our payment processor, never our servers
- — Save your booking ref. It goes on every email and is what to quote if you call us
What we do
- — Lock the slot on our rota
- — Send a confirmation email with who's coming, their photo, and what they'll arrive in
- — Add a 24h-before reminder to your calendar automatically
- Step 4 of 4·The day itself + 48h follow-up
Job done — properly
What you do
- — Let us know if anything's not right within 48h and we'll re-do it free
- — Mark the booking as complete in your account when the work is done
What we do
- — Our team arrives on time, with UK ID, in a marked vehicle
- — Sends you a text 30 min before arrival
- — We follow up the next day with a quick 'how did it go?'
- — Re-perform or refund in full if anything's off — your choice
Ready to start
Five minutes from here.
No commitment until you're happy. We won't push, we won't upsell.
Or call 0333 091 6089 · Mon–Sun 08:00–20:00.